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Programs and Services for Individuals and Families Guidebook

Other Services of Interest

General Service NL House of Assembly Culture and Recreation

General

Human Rights Commission

Helps people understand and comply with the Human Rights Code. This Code protects people from discrimination. For more help, call one of the telephone numbers, email the address or visit the website below.

1-800-563-5808 OR (709) 729-2709
humanrights@gov.nl.ca
http://www.justice.gov.nl.ca/hrc/

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Royal Newfoundland Constabulary Public Complaints Commission

Investigates complaints against members of the Royal Newfoundland Constabulary. A complaint has to be registered within six months of the alleged incident. Complaint forms are available at the website below. For more help call the number, e-mail the address or visit the website below.

(709) 729-0950
RNCComplaintsCommission@gov.nl.ca
http://www.gov.nl.ca/rncpcc opens in new window

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Legal Aid Commission

This program provides people with legal services, including:

  • Access to a lawyer for any person, adult or youth, who makes a first appearance before the provincial and youth courts.
  • Access to a lawyer, 24 hours a day, for any person being questioned or detained by a police officer.
  • Help for people with legal problems who cannot afford a private lawyer. These services include adult and youth criminal offences, family law cases and hearings before the Workplace Health, Safety and Compensation Commission, Canada Pension Plan, Refugee Board, and Advanced Education and Skills.
  • Help for families responding to an intervention by a child and youth social worker. This team-based approach includes a lawyer, paralegal and social worker. It is offered in Happy Valley-Goose Bay, Corner Brook and St. John’s.
  • Help for individuals with mental health issues in need of legal services is available through the St. John’s office.

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For more help call toll-free, email, or visit the web site below. Local office telephone numbers are listed on page 49.

1-800-563-9911 (24-hours a day)
nlac@legalaid.nl.ca
http://www.justice.gov.nl.ca/just/legalassist/legalaid.html

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Service NL

Vital Statistics (Service NL)

Vital Statistics registers and certifies all births, deaths, and marriages in the province. It also registers adoptions and legal name changes and certifies clergy and civil authorities for marriage ceremonies. For more information, certificate applications, or a list of Government Service Centre locations call or email Vital Statistics or visit the website below.

(709) 729-3308
vstats@gov.nl.ca
http://www.gs.gov.nl.ca

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Consumer Protection (Service NL)

Consumer interests and rights are regulated and protected under the Consumer Protection and Business Practices Act. Consumer affairs awareness and education services, including tips for seniors as well as telemarketing fraud and mail scam advice, are also available to help consumers make informed selections in the marketplace. For more information call the telephone number or visit the website below

(709) 729-2618
http://www.gs.gov.nl.ca

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Motor Registration (Service NL)

The Motor Registration Division is responsible for:

  • the issuance of mobility impaired parking permits;
  • testing for and issuing drivers licences;
  • issuing photo identification cards;
  • the annual licensing or registration of vehicles;
  • payment of outstanding traffic fines and sales tax on vehicle transfers.
  • managing driver convictions, suspensions, and accident/medical records.

For more information, applications, online vehicle renewal, or a list of Government Service Centre locations call or email Motor Registration or visit the website below.

1-877-636-6867
mrd_info@gov.nl.ca (General Inquiries)
www.gs.gov.nl.ca

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House of Assembly

Office of the Citizen’s Representative (HOA)

Investigates decisions, acts or omissions by the Provincial Government. This is done in situations where there are no other appeal options. For more help, call the telephone number, email the address or visit the website below.

(709)-729-7647 OR 1-800-559-0079
citrep@gov.nl.ca
www.citizensrep.nl.ca

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Office of the Child and Youth Advocate (HOA)

Provides advocacy services on the rights and interests of children and youth. For more help, call one of the telephone numbers, email the address or visit the website below.

(709) 753-3888 OR 1-877-753-3888
TTY: (709) 753-4366
office@ChildAndYouthAdvocate.nl.ca
http://www.childandyouthadvocate.nl.ca opens in a new window

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Culture and Recreation

Parks and Natural Areas (ENVIRONMENT AND CONSERVATION)

There are parks and natural areas throughout the Province. To find out more about parks and natural areas in the province, or to make a reservation, call the number or visit the website below.

1-877-214-2267
http://www.env.gov.nl.ca/parks

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Arts and Culture Centres (TCR)

There are six Arts and Culture Centres located throughout the province that offer a wide variety of programming from the best that Newfoundland and Labrador has to offer to diverse artists from across Canada and abroad. These are located in St. John’s (head office located on Prince Phillip Drive), Gander, Grand Falls-Windsor, Corner Brook, Stephenville and Labrador West. For more information, check the blue pages of the phone book or visit the Arts and Culture website below.

http://www.artsandculturecentre.com  opens in a new window
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The Rooms (TCR)

The Rooms is home to the Provincial Museum, Provincial Art Gallery and the Provincial Archives. The Rooms has free admission every Wednesday evening from 6:00 pm to 9:00 pm. Students and seniors get a discount on admission price.

There are also seasonal branch museums in North West River, Grand Falls–Windsor and Grand Bank. For more information call the telephone number or visit the website below.

(709)-757-8000
http://www.therooms.ca opens in a new window

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Provincial Historic Sites (TCR)

There are 12 Provincial Historic Sites that have Guides available. Admission is free on Sundays at 11 of the 12 Sites. Provincial Historic Sites are seasonal. For a full listing of these sites and contact information check the blue pages of the phone book or visit the website below.

Tourism Culture and Recreation website

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Provincial Training Centres and Pools (TCR)

Sport and Recreation Training Centres are located in Stephenville and Happy Valley-Goose Bay. Pools are located in Happy Valley-Goose Bay, Gander and Corner Brook. In Gander and Corner Brook pools are located in the Arts and Culture Centre. For more information, check the local phone book or visit the website below.

Tourism Culture and Recreation website

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